Payment and Refund Policy

Last updated: 10 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all transactions conducted through the website operated by editionvixi for access to Course A. Course A is a professional digital resource dedicated to studio production in motion, including detailed guidance on studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high-quality workflows for television news and live shows. The policy covers purchases of digital subscriptions, one-time access packages, and related professional training materials delivered electronically. It does not apply to physical goods or in-person services. All users purchasing or accessing these digital resources agree to the terms outlined here upon completing a transaction.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) unless otherwise stated. Prices include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may arise for optional add-ons such as extended access periods or supplementary modules. editionvixi reserves the right to adjust prices due to changes in tax rates or currency fluctuations, but such changes will not affect orders already confirmed. Customers are responsible for any bank fees or currency conversion charges imposed by their payment provider when transacting from outside the United Kingdom.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as secure bank transfers and approved digital wallets. All payments are processed through encrypted gateways that comply with PCI DSS standards. Payment authorisation occurs immediately upon submission of order details. editionvixi does not store card details on its servers. In the event of a declined payment, the order will not be processed until successful authorisation is obtained. Customers should ensure sufficient funds are available before attempting purchase.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an order confirmation email following successful payment processing. This confirmation outlines the specific access granted to Course A materials. Until this point, no binding agreement exists. Digital access credentials are issued automatically upon confirmation. Customers must retain this email as proof of purchase. Any discrepancies in the confirmation must be reported within 48 hours.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, customers in the United Kingdom generally have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. However, because Course A consists of digital content, cancellation rights are affected once downloading or streaming begins. If access has been granted and consumption started, the right to cancel may be lost. Subscriptions may be cancelled at any time but will continue until the end of the paid period.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only in limited circumstances such as technical failure preventing access that cannot be resolved, or where statutory rights require it. Digital content that has been downloaded or viewed is generally non-refundable. Promotional offers, gift subscriptions, and partially used access periods are excluded from refunds. No refunds will be issued for changes of mind after the cooling-off period or after content consumption has begun.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact [email protected] or use the contact form on the Contacts page. Provide your full name, order number, date of purchase, and a clear explanation of the reason for the request. Include any relevant screenshots or error messages. Requests must be submitted within the applicable time limits. Incomplete requests may be returned for additional information.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt of a complete request, editionvixi will inspect the details within 10 working days. Approval or rejection will be communicated via email to the address associated with the account. If approved, a refund confirmation will include the expected processing timeline. Rejected requests will include the specific reasons and any options for appeal or further action.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds will be issued using the original payment method. Processing typically takes 5 to 10 working days after approval, though bank processing times may extend this to 14 days. Customers will receive notification once the refund has been initiated. No cash refunds or alternative payment methods will be used unless the original method is unavailable.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

For digital content like Course A, the 14-day cancellation right ends as soon as access is granted and the customer begins using the materials. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and are non-refundable once redeemed. Services such as live webinars included in certain packages follow the same digital content rules.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within 7 days to avoid order cancellation. Duplicate charges will be investigated and refunded where verified. Chargebacks initiated without first contacting editionvixi may result in account suspension. Suspected fraudulent activity will lead to immediate order cancellation and reporting to relevant authorities. Customers should monitor their statements and report issues promptly.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. These rights cannot be excluded or limited by contract. If any provision conflicts with mandatory law, the legal requirement prevails. Customers retain full rights to remedies for faulty digital content or misleading practices.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, please reach [email protected], 020 3633 5937, or 18-19 Lettice Street, London SW1V 3AA, United Kingdom. editionvixi may update this policy periodically to reflect changes in law or business practices. The most recent version will always be posted on the website with the updated date. Continued use after changes constitutes acceptance of the revised terms.